Shipping policy
Shipping Policy
Shipping Overview
At FORGD, we don't believe in overproduction.
Many of our products are made to order or released in limited production runs. This allows us to focus on quality, reduce waste and deliver products we're proud to put our name on.
Thank you for supporting an independent brand.
Order Processing
Once your order has been placed, you'll receive an order confirmation by email.
Orders are typically processed within 3–5 business days before being dispatched.
During product launches, limited releases or promotional periods, processing times may be longer. If this happens, we'll keep you informed by email.
Delivery Times
United Kingdom
- Standard Delivery: 2–4 business days after dispatch.
Estimated delivery times begin once your order has been shipped and should be treated as estimates rather than guarantees.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Any free shipping promotions will be clearly communicated on our website.
Order Tracking
Once your order has been dispatched, you'll receive a confirmation email containing your tracking information (where available).
International Shipping
We currently ship within the United Kingdom only.
We're working to expand internationally in the future.
Delays
While we aim to meet all estimated delivery times, delays can occasionally occur due to courier networks, adverse weather, public holidays or circumstances outside our control.
FORGD cannot accept responsibility for delays once an order has been handed to the delivery carrier.
Incorrect Delivery Information
Please ensure your delivery address is accurate before completing your purchase.
FORGD cannot be held responsible for delays, failed deliveries or additional shipping charges resulting from incorrect or incomplete address information supplied by the customer.
Lost or Damaged Parcels
If your parcel arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible.
Email: hello@forgdfoundry.com
Please include:
- Your order number
- A description of the issue
- Photographs if your parcel or items arrived damaged
We'll work with the delivery partner to resolve the issue as quickly as possible.
Questions
If you have any questions about your order or our shipping policy, please contact us:
Email: hello@forgdfoundry.com
Thank you for supporting FORGD.
BUILT. NOT BOUGHT.